Privacy Policy

Introduction

zenwaxcandle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our event planning services or visit our website.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number, mailing address)
Event details and preferences
Payment information for event planning services
Communications you send to us through contact forms or email
Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our event planning services
Process your inquiries and respond to your requests
Communicate with you about your events and our services
Send you updates, newsletters, and promotional materials (with your consent)
Monitor and analyze trends and usage of our services
Detect, prevent, and address technical issues or fraudulent activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business and conducting events, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights and safety.

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using encryption technologies
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Employee training on data protection and privacy

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we work diligently to protect it using industry-standard practices.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and receive a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt-out of the sale of personal information (we do not sell personal information)
Request restriction of processing of your information
Withdraw consent at any time where processing is based on consent
File a complaint with relevant data protection authorities

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and disclose.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information to third parties.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie preferences through your browser settings. For more information, please refer to our Cookies Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acknowledgment of the modified Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Email: connect@zenwaxcandle.world
Phone: +1 (773) 292-9100
Address: zenwaxcandle, 2400 S Michigan Ave, Chicago, IL 60616, United States
Privacy Inquiries: Please include "Privacy Policy Inquiry" in the subject line when emailing us.

We will respond to your inquiry within 30 days of receipt, as required by applicable privacy laws.